Privacy Policy
Effective Date: 15 July 2026
Privacy Policy for Enerus Limited
Enerus Limited (“Enerus”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, book a consultation or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Enerus Limited
Website: https://www.enerushome.co.uk
Email: contact@enerus.co.uk
Telephone: 0191 816 5305 / 01740 669 585
Registered Office: Enerus Limited, NETPark Plexus, Sedgefield, TS21 3FD
Company Registration Number: 12411373
If you have any questions regarding this Privacy Policy or how we use your personal information, please contact us using the details above.
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Email address
- Telephone number
- Postal address
- Property address
- Postcode
Property Information
Where relevant to providing quotations or services, we may collect:
- Property type
- Property age
- Heating system details
- EPC information
- Heating fuel type
- Photos or videos supplied by you
- Information discussed during phone or video consultations
Website Usage Information
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
- Cookie data
3. How We Collect Information
We collect information when you:
- Complete a contact form
- Request a quotation
- Book a phone or video consultation
- Telephone us
- Email us
- Submit an enquiry
- Use our online tools
- Subscribe to marketing communications
- Browse our website
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Arrange consultations
- Prepare quotations
- Design heating systems
- Deliver installations
- Provide servicing and maintenance
- Manage customer accounts
- Improve our website
- Improve our services
- Meet legal obligations
- Detect fraud
- Respond to customer support requests
Where you have given consent, we may also contact you regarding:
- New services
- Maintenance reminders
- Product updates
- Relevant offers
- Industry news
You may unsubscribe from marketing communications at any time.
5. Lawful Basis for Processing
We process your information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
6. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember preferences
- Understand website performance
- Measure advertising effectiveness
- Improve website functionality
We may use:
- Essential cookies
- Analytics cookies
- Performance cookies
- Marketing cookies (where consent has been given)
You can control cookies through your browser settings.
7. Google Analytics and Advertising
We may use services including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Conversion Tracking
These services help us understand how visitors use our website and measure advertising performance.
Where required by law, these services will only be activated after you have provided consent through our cookie banner.
8. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
- Boiler Upgrade Scheme administrators
- MCS
- Equipment manufacturers
- Payment providers
- Software providers
- Website hosting providers
- Professional advisers
- Government authorities where legally required
All third parties are expected to protect your information appropriately.
9. Data Security
We use appropriate technical and organisational measures to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
- Destruction
While no internet transmission is completely secure, we continually review our security practices.
10. Data Retention
We only retain personal information for as long as necessary.
Typical retention periods include:
- Customer enquiries: up to 24 months
- Quotations: up to 6 years
- Installation records: up to 10 years
- Financial records: as required by UK law
Where information is no longer required, it will be securely deleted.
11. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the details above.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
13. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
14. Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website together with the effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:
Enerus Limited
Email: contact@enerus.co.uk
Telephone: 0191 816 5305 / 01740 669 585
Website: https://www.enerushome.co.uk
Registered Office: Enerus Limited, NETPark Plexus, Sedgefield, TS21 3FD
16. Complaints
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113