Heating maintenance and repair
Heating System Servicing and Repairs Across the North East
Boiler servicing, heat pump maintenance and professional fault-finding from engineers who understand the complete heating system—not only the appliance.
Choose the help you need, see the published prices and book the right appointment for your home.
Choose the help you need
Service, repair or ongoing care?
Selecting the right route helps us prepare for the visit and gets you to the most useful booking information quickly.
Boiler servicing
A scheduled safety, condition and performance check for your gas boiler, with a digital service record.
View boiler servicing → Annual maintenanceHeat pump servicing
Inspection, cleaning, operational checks and performance review for an air source heat pump system.
Book heat pump service → Fault or breakdownHeating repairs
Professional diagnosis for lost heating, hot water, error codes, leaks, pressure problems and system faults.
Request a repair → Spread the costEnerus Care plans
Annual maintenance with automatic scheduling, digital records, priority booking and additional member benefits.
Compare service plans →Something not working?
Heating faults we can investigate
Tell us what you are experiencing. Our role is to diagnose the cause, explain the findings and agree any chargeable repair before proceeding.
No heating
The appliance, controls, circulation and system demand may all need checking.
No hot water
Diagnosis can include the heat source, cylinder, valves, controls and sensors.
Error code or lockout
We investigate the underlying fault rather than repeatedly resetting the appliance.
Pressure loss or leaks
Pressure problems can originate in the appliance, expansion system or heating circuit.
Cold rooms or radiators
Possible causes include balancing, air, circulation, controls, valves or system design.
Unusual noise
Pumps, fans, valves, water quality and restricted flow can create different symptoms.
High energy use
Settings, controls, flow temperature and equipment condition may affect consumption.
Controls not responding
We can assess thermostats, sensors, zoning, actuators and control communication.
A clear repair journey
What happens when you request a repair?
From the information you provide to the report after the visit, you should always understand what happens next.
Step 1 of 4
Describe the problem when booking
Tell us the system type, make and model where known, what has stopped working and any error code displayed. Photographs can sometimes help us prepare.
- Choose the correct service or repair route
- Share access or parking information
- Tell us if heating or hot water is completely unavailable
Step 2 of 4
Your engineer assesses the system
A fault may sit outside the boiler or heat pump itself, so the engineer considers controls, circulation and connected components where relevant.
- Confirm the reported symptoms
- Complete appropriate safety and diagnostic checks
- Identify the likely cause and required action
Step 3 of 4
We explain what we have found
You will receive a clear explanation of the fault and the available next step. Additional labour, replacement parts or return visits are agreed before chargeable work continues.
- Understand the diagnosis
- See what is included in the attendance charge
- Approve additional work before it begins
Step 4 of 4
Repair, test and document
Where the required parts and time are available, we aim to complete the repair during the visit. Otherwise, we explain the temporary position and arrange the next action.
- Repair completed where practical
- Operation checked after the work
- Findings and recommendations recorded
Clear service pricing
Boiler service options
Pay for one annual visit or choose a monthly maintenance membership with additional service benefits.
Boiler service plan
£8 / month- Annual boiler service
- Digital boiler service record
- Boiler efficiency optimisation
- Seven-day technical support
- Automatic annual service scheduling
- Priority booking
- 15% off chargeable repair labour
Boiler service
£89- Annual boiler service
- Digital boiler service record
- Safety and operational checks
- Efficiency and controls review
- Explanation of identified faults
Specialist renewable maintenance
Air source heat pump service options
Maintain system condition, check operation and identify settings or defects that may affect performance.
Heat pump service plan
£15 / month- Annual heat pump service
- Digital service record
- Efficiency optimisation
- Seven-day technical support
- Automatic annual service scheduling
- Priority booking
- 15% off repair labour and no member call-out fee
Heat pump service
£225- Annual air source heat pump service
- Digital service record
- System operation checks
- Cleaning and condition inspection
- Controls and efficiency review
- Explanation of identified faults
Boiler repair pricing
Know the attendance cost before booking
Professional boiler fault-finding starts at £99 for the first hour.
Additional labour is currently £70 per hour. Out-of-hours attendance is £149, subject to availability. Replacement parts are charged separately.
We explain the fault and obtain your approval before carrying out additional chargeable work.
Complete-system knowledge
Heating equipment we service and diagnose
Many faults involve more than one component. Enerus understands the relationship between heat sources, hot water, emitters, circulation and controls.
Gas boilers
Combi, system and heat-only boilers, together with associated controls and heating circuits.
Air source heat pumps
Operational checks, maintenance, optimisation and system-level fault diagnosis.
Hot water cylinders
Vented and unvented storage, valves, immersion heaters, controls and heat-up problems.
Underfloor heating
Manifolds, pumps, actuators, thermostats, circulation and individual zones.
Radiators
Cold spots, circulation, balancing, thermostatic valves and output concerns.
Heating controls
Thermostats, programmers, sensors, weather compensation and zoning controls.
Pumps and valves
Circulators, motorised valves, expansion components and hydraulic faults.
Whole-system performance
Flow temperature, cycling, comfort, energy use and interactions between components.
What happens during maintenance?
See what your service includes
The exact procedure follows the appliance type, manufacturer instructions, system condition and engineer findings.
Typical boiler service checks
- Visual inspection of the boiler and flue
- Ventilation and flue-condition checks
- Operating pressure and safety devices
- Combustion analysis where required
- Controls and major component inspection
- Cleaning of serviceable parts where necessary
- Correct operation confirmed
- Faults and recommended work explained
Gas appliances must be serviced by a suitably qualified Gas Safe registered engineer. Enerus Gas Safe registration: 640911.
Typical air source heat pump service checks
- Outdoor unit and heat exchanger condition
- Debris clearance and condensate drainage
- Visible pipework, insulation and connections
- System pressure, strainers and water condition indicators
- Controls, sensors and operating temperatures
- Heating and hot-water operation
- Performance settings and flow temperature review
- Fault history and recommendations explained
Checks vary by manufacturer, model and system design. Refrigerant work, parts and repairs are not included in routine maintenance unless separately agreed.
Reasons to keep coming back
Why choose Enerus?
Heating-system expertise
We work across boilers, heat pumps, hot water, underfloor heating and controls, helping us look beyond a single component.
Qualified engineers
Gas work is completed by Gas Safe registered engineers, with relevant competence applied to each system type.
Clear communication
We explain what we find and seek approval before carrying out additional chargeable work.
Digital records
Service information is recorded digitally so customers can retain useful maintenance documentation.
Customer portal
Customers can access relevant documents, support information and convenient routes back to Enerus.
Local support
A North East team providing scheduled maintenance and repair support across the region.
Local heating engineers
Servicing and repairs throughout the North East
Enerus supports homeowners across Northumberland, Tyne and Wear, County Durham and surrounding areas. Appointment availability depends on the service, location and urgency.
Our local coverage includes rural and off-gas-grid properties as well as towns, cities and modern developments. Contact us if your location is not listed.
Experienced with both technologies
Boiler and heat pump maintenance by Enerus
Real systems attended by our heating team across the North East.
Common questions
Heating service and repair FAQs
What is the difference between a service and a repair?
A service is planned maintenance intended to inspect condition, safety and operation. A repair appointment is for an existing fault or breakdown and normally involves diagnosis followed by separately agreed repair work.
Can Enerus service a system it did not install?
In many cases, yes. Tell us the appliance make, model, age and location when booking so we can confirm suitability and prepare for the visit.
Are replacement parts included in the service price?
No. The published service price covers the scheduled maintenance visit. Replacement parts, repairs and additional fault-finding are chargeable unless expressly included in a written offer or plan term.
Will you repair the fault during the first visit?
We aim to complete repairs during the first visit where the diagnosis is clear and the necessary parts and time are available. Some faults require a specialist part, further testing or a return appointment.
How often should my boiler or heat pump be serviced?
Annual servicing is commonly required or recommended and may be a condition of the manufacturer warranty. Always follow the requirements for your specific appliance and warranty.
Is the Enerus Care plan breakdown insurance?
No. It is a maintenance membership. Repairs, replacement parts and other charges remain payable unless a particular benefit is expressly included in the applicable plan terms.
Do you service underfloor heating and cylinders?
Enerus can assess many underfloor-heating, hot-water-cylinder and associated control problems. Contact us with the system details so the correct engineer and appointment type can be arranged.
What should I do if I smell gas?
Do not use an ordinary service or repair booking form. Turn off the gas at the meter if it is safe, open windows and doors, avoid electrical switches and naked flames, leave the property, and call the National Gas Emergency Service on 0800 111 999.
Which areas do you cover?
Core coverage includes Northumberland, Newcastle, North Tyneside, Gateshead, Sunderland, County Durham, Darlington and parts of Teesside. Availability varies, so please check your postcode when booking.
Ready to arrange an appointment?
Keep your heating system safe, reliable and properly maintained
Choose your service online or speak to Enerus if you need help identifying the right appointment.