Air source heat pump servicing
Air Source Heat Pump Servicing Across the North East
Protect performance, efficiency and manufacturer warranty requirements with a professional annual heat pump service from Enerus.
Our heating engineers inspect the heat pump and the wider system—not only the outdoor unit—then provide a digital service record and explain any recommended work.
Choose how you pay
One-off service or monthly service plan?
Both options include the core annual service. Choose a one-off appointment or spread the cost and receive additional membership benefits.
One-off heat pump service
£225Ideal if you prefer to arrange and pay for servicing when it becomes due.
- Annual heat pump service
- Digital service record
- Efficiency optimisation
Heat Pump Service Plan
£15 /monthRegular monthly payments with annual servicing and member support.
- Annual service and digital record
- Seven-day technical support
- Automatic service rescheduling
- 15% off repairs and no call-out fee*
*The service plan is a maintenance membership, not breakdown insurance. Repairs and replacement parts are not included. Discount terms and exclusions apply.
Professional annual maintenance
What does a heat pump service include?
The exact procedure depends on the manufacturer and system arrangement. A typical Enerus visit considers the appliance, controls, water circuit and operating performance.
Outdoor unit
Condition, airflow, coil cleanliness, fan operation, casing and visible signs of damage or obstruction.
Hydraulic system
System pressure, strainers, filters, pumps, valves, visible leaks and relevant water-side components.
Controls and settings
Operating modes, schedules, weather compensation and settings that influence comfort and efficiency.
Performance review
Available temperatures, operation and system behaviour are reviewed, with findings explained clearly.
Hot water system
Cylinder operation and relevant controls are checked where they form part of the heat pump installation.
Electrical inspection
Accessible electrical connections, isolation and visible components are checked within the service scope.
System optimisation
Suitable adjustments may be recommended to support steady operation, comfort and lower flow temperatures.
Digital record
You receive a service record for your customer portal, together with faults or recommendations identified.
From request to service record
How your heat pump service works
Send your request
Tell us about the property, heat pump and last service.
Appointment arranged
We review the details and contact you to agree availability.
System serviced
Your engineer completes the relevant inspection and maintenance.
Record provided
Findings and your digital service document are retained securely.
Why annual servicing matters
Support reliable, efficient operation
Heat pumps normally work for longer periods and at lower temperatures than boilers. Small issues with flow, controls, filters or settings can affect comfort and efficiency without producing an obvious breakdown.
Regular servicing gives an engineer the opportunity to assess condition, identify developing problems and check whether the system appears to be operating as intended. Servicing may also be required by the manufacturer to support warranty conditions.
When should I arrange a service?
- Usually every 12 months
- Before a manufacturer warranty deadline
- After unexplained performance changes
- If filters or system pressure need repeated attention
- When you have inherited a heat pump without records
Book with Enerus
Choose your heat pump servicing option
Select a one-off annual service or join the monthly plan below.
Book a £225 one-off service
Tell us about your heat pump and we’ll contact you to arrange the appointment.
Join the £15 monthly service plan
Enter your details before continuing to the secure payment setup.
Common questions
Heat pump servicing FAQs
How often should an air source heat pump be serviced?
An annual service is normally recommended. Check the manufacturer’s instructions and warranty conditions for the exact requirement applying to your system.
How much does an Enerus heat pump service cost?
A one-off service is £225. The Heat Pump Service Plan is £15 per month and includes the annual service plus specified membership benefits.
Is the service plan breakdown insurance?
No. It is a maintenance membership. Repairs, replacement parts and call-outs are not included unless expressly stated; applicable member discounts remain subject to the plan terms.
Can you service a heat pump you did not install?
Usually, subject to the manufacturer, system condition, location and availability. Include the make and model in your request so the team can confirm suitability.
Will servicing reduce my running costs?
A service cannot promise a particular saving, but checking operation, controls, flow and maintenance requirements can help identify issues that may be affecting performance.
Which areas do you cover?
Enerus covers Northumberland, Newcastle, North Tyneside, Gateshead, Sunderland, County Durham, Darlington and surrounding North East areas, subject to postcode availability.
Maintain your system with confidence
Book your annual heat pump service
Choose a one-off service or the monthly service plan.