Boiler repairs and fault-finding
Boiler Repair Across the North East
Lost your heating or hot water? Enerus provides professional boiler fault-finding for breakdowns, leaks, pressure problems, error codes and heating-system faults.
A Gas Safe registered engineer will diagnose the problem, explain the findings and obtain your approval before additional chargeable work is carried out.
Expertise you can count on
Boiler faults we can investigate
A boiler symptom does not always identify the cause. We assess the appliance and relevant connected components before recommending the next step.
No heating
Boiler, controls, valves, pump and circulation may need checking.
No hot water
Diagnosis depends on whether you have a combi boiler or stored hot water.
Boiler not firing
Ignition, demand, safety controls and fuel supply can all affect operation.
Pressure loss
Leaks, expansion problems or appliance components may be responsible.
Leaks or drips
Do not remove the boiler casing. Turn off water if safe and contact us.
Error codes
Tell us the exact code and boiler model when requesting an appointment.
Unusual noises
Pumps, fans, restricted flow and other components can create noise.
Cold radiators
Balancing, air, sludge, valves or circulation may affect room heating.
A clear repair journey
What happens after you contact Enerus?
Step 1 of 4
Tell us what has gone wrong
Complete the form with the boiler make, model, error code and symptoms where known.
- Explain whether heating or hot water is unavailable
- Include the displayed error code
- Provide the best contact details
Step 2 of 4
We review your request
A member of the Enerus team will use the information to confirm availability and the most suitable appointment.
- Your form is an appointment request, not an automatic booking
- We may ask for photographs or further details
- Urgent availability is not guaranteed
Step 3 of 4
Your engineer diagnoses the fault
The engineer checks the reported symptoms and relevant boiler and heating-system components.
- Gas Safe registered attendance
- Evidence-led fault-finding
- Findings explained clearly
Step 4 of 4
Approve the repair or next action
Where the required part and time are available, the repair may be completed during the visit. Otherwise, we explain what is required and agree the next step.
- Additional costs agreed first
- Replacement parts charged separately
- Operation tested after completed work
Request a boiler repair
Tell us what has happened and we’ll contact you to confirm the most suitable appointment.
Prefer to talk?
01740 669 585
homeservices@enerus.co.uk
Submitting the form does not automatically confirm an appointment or guarantee an emergency response.
Clear pricing and expectations
What the first-hour charge covers
Attendance
An engineer attends the agreed address and reviews the reported boiler problem.
Up to one hour of labour
The first-hour charge includes diagnostic labour and work that can reasonably be completed within that time.
Clear findings
We explain the identified fault and obtain approval before additional chargeable labour or parts.
Additional charges
Additional labour is £70 per hour. Replacement parts are charged separately. If a return visit is required, the proposed next step and cost will be explained.
Out-of-hours requests
Out-of-hours attendance is £149 and is subject to engineer availability. The form does not guarantee an out-of-hours appointment.
Safety first
Smell gas or suspect carbon monoxide?
Do not use the ordinary repair form for a gas emergency.
Turn off the gas at the meter if it is safe, open windows and doors, avoid flames and electrical switches, leave the property and call the National Gas Emergency Service.
Why Enerus?
Boiler engineers who understand the heating system
Gas Safe registered
Gas boiler work is carried out by appropriately qualified engineers. Enerus registration number: 640911.
Whole-system knowledge
Controls, valves, pumps, cylinders and circulation can all affect boiler operation and comfort.
Approval before extra work
The diagnosis and additional chargeable work are explained before proceeding.
North East coverage
Local repair support across Northumberland, Tyne and Wear, County Durham and surrounding areas.
Service after repair
Annual boiler servicing and Enerus Care plans are available to support ongoing maintenance.
Clear documentation
Relevant findings and completed work can be retained with your heating-system records.
Common questions
Boiler repair FAQs
How much does a boiler repair visit cost?
Standard fault-finding is £99 for attendance and the first hour of labour. Additional labour is £70 per hour and replacement parts are charged separately.
Does submitting the form confirm my appointment?
No. The form emails your request to Enerus. A team member will contact you to confirm availability and the appointment.
Can you repair the boiler during the first visit?
Often, where the fault is identified and the required part and time are available. Some repairs need a specific part, further testing or a return visit.
Which boiler brands do you repair?
Enerus works with many common domestic gas boilers. Include the make, model and error code in the form so suitability can be checked before confirming the visit.
Are parts included in the £99?
No. Replacement parts are charged separately. The engineer will explain the required part and obtain approval before fitting chargeable components.
Do you offer emergency or out-of-hours repairs?
Out-of-hours attendance is £149 and subject to availability. For a suspected gas or carbon-monoxide emergency, call 0800 111 999 rather than waiting for Enerus.
Do you cover my area?
Core coverage includes Northumberland, Newcastle, North Tyneside, Gateshead, Sunderland, County Durham, Darlington and parts of Teesside. Availability should be confirmed for your postcode.
Should I book a service or a repair?
If the boiler already has a fault, book a repair. A service is scheduled maintenance and is not a substitute for diagnosis of a known breakdown.
Need your heating back?
Send your boiler repair request to Enerus
Give us the boiler and fault information and we will contact you to discuss the most suitable appointment.