Contact Enerus Home Services
Tell us what your home needs.
Whether you are planning a new heating system, need help with an existing one or simply want straightforward advice, start here and we will direct you to the right person.
Choose the right route
How can we help?
Select the closest option. You do not need every technical detail before getting in touch.
Start with the project you are considering.
For a heat pump, tell us about the property and current heating through the dedicated enquiry. For boilers and underfloor heating, open the relevant service page to review the options and request the next step.
Tell us what needs attention.
Choose servicing and repairs for boiler servicing, heat-pump maintenance or help with a heating fault. If the issue is urgent or you are unsure which service applies, call the team.
Your customer portal is the quickest starting point.
Sign in to view your installation information, quotations, service documents and available support. For anything that cannot be handled there, request a callback.
Speak directly to the Enerus team.
Use the callback form if you would like us to contact you, or email the team with any information that may help us understand your enquiry.
Contact directly
Prefer to speak to someone?
Call during office hours or send an email at any time. If live chat is available, you will see the chat button in the corner of the page.
Call the team
Best for urgent questions or when you are unsure which service applies.
01740 669 585 →Send an email
Useful when you need to include photographs, documents or project information.
homeservices@enerus.co.uk →Office hours
When the team is available
- Monday–Friday9:00–17:00
- Saturday9:00–13:30
- SundayClosed
North East coverage
Local heating specialists
Enerus works across the North East, subject to postcode, project scope and availability.
Not sure which option applies?
Request a callback and briefly explain what you know. The team will direct your enquiry from there.