Air source heat pumps
Air Source Heat Pump Installers in the North East
A heat pump performs best when the whole heating system is designed around your home—not selected from floor area or bedroom count alone.
Enerus provides room-by-room heat-loss calculations, equipment selection, heating-system design, MCS-certified installation and ongoing support across the North East.
Design before equipment
A heat pump is a complete heating system
Good performance depends on the relationship between the building’s heat loss, the heat pump, radiators or underfloor heating, hot-water demand, controls and operating temperatures.
Start with the property
We establish how much heat each room needs on a cold design day, then check how the existing or proposed emitters can deliver it.
- Room-by-room heat-loss calculation
- Radiator and underfloor-heating assessment
- Hot-water demand considered separately
Select equipment around the design
Only after the design is understood can the heat pump output, cylinder, hydraulic components, controls and electrical requirements be specified responsibly.
- Output checked at the relevant outdoor and water temperatures
- Flow temperature chosen around comfort and efficiency
- System changes included clearly in the proposal
- No generic bedroom-only sizing
Real Enerus installations
Heat pumps installed across the North East
Genuine installations in different North East homes, showing why equipment position, access and pipework routes must be considered for each property.
A complete installation
What can be included in your heat pump proposal?
Your written proposal defines the exact scope for your home. A complete installation may include far more than the outdoor unit.
Heat pump unit
Selected against the calculated duty and intended operating temperatures.
Hot-water cylinder
Specified around household demand, available space and heat-pump recovery.
Radiator upgrades
Existing emitters checked and upgraded only where required by the design.
Underfloor heating
Existing or proposed floor circuits assessed against room loads and water temperatures.
Hydraulic components
Pumps, valves, pipework and system arrangement specified for reliable operation.
Electrical work
Required supplies and controls completed by appropriately registered electricians.
Commissioning
Testing, balancing, controls setup and homeowner handover after installation.
MCS and grant paperwork
Applicable certification and Boiler Upgrade Scheme application managed by Enerus.
From first conversation to aftercare
Your heat pump journey
Select each stage to see what happens.
Understand the home first
We discuss the property, current heating, comfort, hot-water use and what you want the project to achieve.
- Review the existing heating arrangement
- Discuss likely suitability and constraints
- Agree the sensible next design step
Calculate and design
Room-by-room heat loss is used to establish the building duty and required emitter performance.
- Calculate room and whole-home heat loss
- Assess radiators or underfloor heating
- Model suitable flow temperatures and equipment
Receive clear system options
Your proposal explains the recommended equipment, necessary system work, estimated performance assumptions and project price.
- Clear equipment schedule
- Defined installation scope
- Grant contribution shown separately
Install, commission and support
The system is installed, tested and set up around the agreed design before it is handed over.
- Professional installation
- Controls and operating guidance
- MCS documentation and ongoing servicing route
Boiler Upgrade Scheme
Heat pump grant support
The contribution depends on the current scheme rules and your property. Enerus checks the evidence and manages the installer application where the project qualifies.
Standard air source heat pump grant
What currently heats the property?
This is an initial guide, not an eligibility decision. Property ownership, the existing heating system, mains-gas connection and current scheme requirements must be checked.
Read the Enerus grant guide →Is your home suitable?
Heat pumps can work in many different properties
Suitability is not decided by property age alone. The fabric, available electrical supply, outdoor location, emitters, hot-water system and achievable operating temperatures all matter.
Modern homes
Often have lower heat losses, but the actual design still needs to account for ventilation, glazing and hot-water demand.
Older properties
Can be suitable where heat loss is understood and radiators, pipework and controls are designed around the required temperatures.
Oil and LPG homes
Heat pumps can remove fuel deliveries and combustion, subject to electrical capacity, system design and grant eligibility.
What about running costs?
Running cost is determined by the home’s annual heat demand, heat-pump seasonal efficiency, hot-water use, controls and electricity tariff. A high headline COP on its own does not predict your bill.
Use the online estimator for an initial property-based indication, then rely on the detailed design and proposal before making an investment decision.
Local installation coverage
Heat pump installers across the North East
Enerus designs and installs air source heat pumps throughout Northumberland, Tyne and Wear, Durham, Darlington and Teesside. Project availability depends on location and scope.
Common questions
Air source heat pump FAQs
How does an air source heat pump work?
It uses a refrigeration cycle to collect low-temperature heat from outside air and transfer it into water for space heating and, in most domestic systems, a hot-water cylinder.
Will a heat pump work in an older house?
Potentially, yes. Property age is not a pass-or-fail test. The heat loss, emitters, insulation, pipework and required flow temperature need to be assessed as part of the design.
Do all radiators need replacing?
No. Each existing radiator should be compared with the calculated room load at the proposed water temperatures. Some may be adequate, while others may require upgrading.
Do I need a hot-water cylinder?
Most air-to-water heat-pump installations use a cylinder because they do not normally provide instantaneous hot water like a combi boiler. The cylinder must be sized for the household and system.
How much does a heat pump cost?
The cost depends on the required output, cylinder, radiators or underfloor heating, electrical work, pipework, controls and site requirements. Use the Enerus estimator for an initial indication and obtain a designed written proposal before proceeding.
Can I receive a government grant?
Eligible installations may receive support through the Boiler Upgrade Scheme. The contribution and eligibility depend on the current rules, property and existing heating arrangement; Enerus can check this during the project.
Are heat pumps noisy?
Modern units are designed to operate quietly, but model selection and positioning still matter. The outdoor unit must be assessed against the property, neighbouring receptors and applicable requirements.
How long does installation take?
Duration varies with scope. A project involving a cylinder, radiator changes, electrical work and significant pipework will take longer than a simple installation. Your proposal should set out the expected programme.
How often should a heat pump be serviced?
Annual servicing is commonly recommended and may be required by the manufacturer’s warranty. Follow the requirements for the selected equipment and warranty.
Which areas does Enerus cover?
Core coverage includes Northumberland, Newcastle, North Tyneside, Gateshead, Sunderland, Durham, Darlington and parts of Teesside.
Designed around your home
Start your heat pump estimate
Explore the likely system, running costs and grant support before deciding whether to arrange a home assessment.