TERMS AND CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of
www.enerushome.co.uk (the “Site”). This Site is owned and operated by Enerus Limited. This
Site is a based for ecommerce, information of services and providing the installation and maintenance of goods/services.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT
IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT
CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Enerus Limited and the Site’s
creators. This includes, but is not limited to images, text, logos, documents, downloadable files and
anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and
not to:
 Harass or mistreat other users of our Site;
 Violate the rights of other users of our Site;
 Violate the intellectual property rights of the Site owners or any third party to the Site;
 Hack into the account of another user of the Site;
 Act in any way that could be considered fraudulent; or
 Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions,
we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right
to take any legal steps necessary to prevent you from accessing our Site.

Payments
We accept the following payment methods on our Site:
 Credit Card;
 PayPal;
 Debit;
 Direct Debit; and
 Direct Bank Payment.
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information,
you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right
to cancel or reverse your transaction.

Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to
cancel your contract to purchase goods and services from us within 14 days without giving notice.
The cancellation period:
 Will end 14 days from the date of purchase when you purchased a service;
 Will end 14 days from when you receive, or someone you nominate receives, the goods when
you purchased good(s) in one order that are all delivered together;
 Will end 14 days from when you receive, or someone you nominate receives, the last good
when you purchased goods in one order that are delivered separately; or
 Will end 14 days from when you receive, or someone you nominate receives, the first good
when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation
period. To cancel, contact us by email at info@enerushome.co.uk or
by post at NETPark Plexus, Thomas Wright Way, Sedgefield, TS21 3FD.
You may use a copy of the Cancellation Form, found at the end of
these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:
 Goods or services, other than the supply of water, gas, electricity, or district heating, where
the price depends upon fluctuations in the financial market that we cannot control and that
may occur during the cancellation period;
 Custom or personalised goods;
 Services that the customer has requested for the purpose of carrying out urgent repairs or
maintenance;
 If the customer has already agreed for installation of goods or application of our services within
the cancellation period. Such instruction from the customer results in automatic waiver of their ‘Right to Cancel’
and voids the cancellation period;

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the
goods to us as soon as possible after informing us of your decision to cancel. You will be responsible
for the cost of returning the goods. We will not be responsible for any damage or loss to the goods
that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you
under the contract, including the costs of delivery, except for any supplementary delivery charges
resulting from your choice of a delivery type other than the least expensive type of standard delivery
that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any
reduction in the value of the goods that was caused by handling other than what is necessary to
establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after
we receive back from you any goods supplied or 14 days after you provide proof that you have
returned the goods. If no goods were supplied, then we will provide the reimbursement no later than
14 days after the day we were informed of your decision to cancel.
If you requested the performance of services begin during the cancellation period, you are required to
pay us an amount which is in proportion to what has been performed until you have communicated to
us your decision to cancel this contract. We will reimburse to you any amount you have paid above
this proportionate payment.
We will make the reimbursement using the same form of payment as you used for the initial purchase
unless you have expressly agreed otherwise. You will not incur any fees because of the
reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds
Refunds for Services
We provide refunds for services sold on our Site as follows:
 The services will be fully refunded if the services are cancelled at least 48 hours before the
services were scheduled to be provided.

Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection
legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not
limit your legal rights and remedies under that legislation. These Terms and Conditions will be read
subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and
Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Enerus Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be
liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your
use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Enerus Limited
and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions,
claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our
Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the country of England and Wales.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Enerus Limited are
unable to resolve any dispute through informal discussion, then you and Enerus Limited agree to
submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation
fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a
neutral party acceptable to both you and Enerus Limited.
Notwithstanding any other provision in these Terms and Conditions, you and Enerus Limited agree
that you both retain the right to bring an action in small claims court and to bring an action for
injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(+44) 01740 669 585
info@enerushome.co.uk
Enerus Limited, NETPark Plexus, Thomas Wright Way, Sedgefield, TS21 3FD.
You can also contact us through the feedback form available on our Site.
Effective Date: 1st day of January, 2023